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Domain Redirection Screw Up – HostSo Service Provider

Posted on : 08-12-2010 | By : stargaterich | In : Internet_Marketing

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Thanks to HostSo, the host service provider which I sign up with, my blog was down for almost 48 hours and I have yet to confirm if it is going to be okay or not. The strange thing with this whole saga is that my domain, www.myhomebiznet.com is not reachable from my home PC browser (be it IE, FireFox or Chrome). I guess I can only confirm the whole thing when I am back from work.

There were several technical support email exchanges bouncing back and forth between me and HostSo and it leads to nowhere because the technical support staffs of HostSo seems to pin the blame on either my home PC, browsers or the Singnet Internet Service Provider!. They keep repeating the same statement that they are able to access my domain from their side and therefore the problem must be on my side!!.

It sounds ludicrous that my browser or PC maybe the culprit for somewhat which I suspect a domain redirection issue on their part. How could it be that all of a sudden, my ISP or even my PC browser could just go wacko for no apparent reason. I have been accessing my domain using my home PC for years.!

One suggestion that they proposed was to request Singnet to include HostSo server IP where my domain was hosted to Singnet ISP firewall!. Man, I am getting confuse with all this stuffs. I wrote to Singnet technical support and they responded asking me for further details to resolve the issue.

Anyway, to cut the long story short, I stayed until 1.00am in the morning to write my last email technical support reply to HostSo. No breakthrough whatsoever. This morning a technical support staff of HostSo replied and mentioned that there is problem with their side on redirecting my domain to their server IP!.

As usual the email ends with the note that ‘the problem has been resolved’ and ask me to confirm the fix. There is important lesson that I learnt from all of this mess though. Firstly, you need to check to ensure the problem is not over your side. You don’t want to raise a support ticket unnecessary unless you have done your homework and is sure that the problem is more likely to be on the host provider side.

You don’t need to have a degree in computer technology or an engineer to trouble shoot network or website down issue. All it takes is a little bit patience, interest and last but not least, some luck to figure out the problem.

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